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Use case

Cut HR tickets with Peo

Policy answers and leave actions without waiting on email.

Policy answers · Leave in chat · Human confirm · Opt-in documents

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Cut HR tickets with Peo

Employees ask handbook questions grounded in indexed policies, check leave balances, and confirm leave requests in chat. Managers approve or reject pending leave from Peo. HR chooses what enters the knowledge base.

  • Answers over opt-in HR documents
  • Leave draft and confirm in chat
  • Manager leave decisions
  • Source chips for trust

The problem

  • The same policy questions arrive by email
  • Leave balances require an HR lookup
  • A generic chatbot would guess

How teams set it up

  • Index only the policies you want Peo to use
  • Let employees confirm leave in chat under the same rules as the leave module
  • Keep exceptions on the HR queue

What changes first

  • Routine policy questions answered with sources
  • Leave requests that still follow approval rules
  • HR keeps control of the knowledge base

FAQ

Common questions

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